JIL Success Stories
JIL Success Stories

Deskside Technician
Portland, OR
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Post Date: 04/15/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: OR6diZgOYv-

Logistics done differently.

At XPO Logistics, the fastest-growing company in the Fortune 500, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Deskside Technician, you will be responsible for supporting and troubleshooting the XPO end-user environment, and for executing device lifecycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. You'll also handle Tier 2 and Tier 3 issue resolution, basic networking, and the support of all desktops, laptops, mobile devices, thin clients, print services, telephony and audio-visual (AV) equipment. You'll interface directly with co-workers and customers and must have excellent customer service skills as well as technical knowledge. Become a part of our rapidly-growing, dynamic team and we'll give you the tools and support to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Troubleshoot and resolve Tier 2 and 3 escalated technical issues
  • Maintain and manage workload through computerized ITSM ticketing and tracking system
  • Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices
  • Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
  • Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 3 years of experience supporting networked systems and telephony equipment
  • 3 years of experience installing, troubleshooting and supporting corporate AV equipment
  • 3 years of experience building, deploying and troubleshooting desktop computers in a corporate environment

It'd be great if you also have:

  • Associate degree, Bachelor's degree or vocational training in Computer Science or Management Information Systems
  • 3 years of Mac OS experience

Be part of something big.#LI-CM2

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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