JIL Success Stories
JIL Success Stories

Deskside Technician
Auburn Hills, MI
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Post Date: 04/15/19 Company: XPO Logistics, Inc.
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: 6 months - 2 years Mailing Address:
Travel: Negligible
Reference: MIwkaOuCkH-

Logistics done differently.

At XPO Logistics, the fastest-growing company in the Fortune 500, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Deskside Technician III, you will be responsible for supporting and troubleshooting the XPO end-user environment, and for executing device lifecycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Provide technical expertise and advice to Level I and II deskside technicians
  • Act as the go-to technical expert, providing answers through experience, research or collaboration
  • Provide troubleshooting and resolution of Tier 2 and 3 escalated technical issues
  • Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
  • Support, troubleshoot and train end users on Microsoft Office applications including O365 email and Outlook
  • Execute duties through rotational services of deskside visits, phone troubleshooting, walk-in center and tech depot fulfillment center
  • Support desktops, laptops, mobile devices, thin clients, print services, telephony, AV equipment, etc.

What you need to succeed at XPO:

At a minimum, you'll need:

  • High school diploma or equivalent
  • 7 years of experience supporting a corporate networked computer environment and networked systems
  • Advanced ability to troubleshoot and configure iPads, Windows tablets and Android tablets
  • Advanced experience with printer troubleshooting and configuration, including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners
  • Advanced ability to set up, troubleshoot and configure iPhones

It'd be great if you also have:

  • Associate degree, Bachelor's degree or equivalent vocational training
  • 7 years of experience installing, troubleshooting and supporting corporate AV equipment, as well as building, deploying and troubleshooting desktop computers in a corporate environment working with Microsoft Windows OS, Active Directory and SCCM
  • 7 years of experience supporting telephony equipment
  • Ability to interact with AV equipment vendors and manage warranty returns

Be part of something big.#LI-CM2

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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