This position will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors, and will provide quality customer service while meeting company policies and procedures.
Responsibilities:
- Answering phones and responding to emails, properly and in a timely manner;
- Providing general customer service;
- Accurate data entry, and tracking and tracing of shipments;
- Quoting Domestic air and ground routing;
- Research of shipments for Accounting requests/reports;
- Scanning of shipment documents;
- Prepare documents for air shipments to ensure airline cutoffs are made;
- Understand and accurately know how to use OAG, KSMS and other resources provided.
Qualifications:
- Basic problem-solving skills;
- Excellent verbal and written communication skills;
- Understanding of TSA regulations.
#jil
Qualifications
Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
