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Account Manager - Full Time

The Timken Company - Charlotte, NC


Posted on 06/10/21 (Ref: NCS1Sr4jOW)

Account Manager - Charlotte, NC - The Timken Company

We're passionate about applying our expertise to engineer and manufacture applications that will perform in the most challenging environments. Every day, more than 20,000 associates around the world collaborate to deliver unique solutions and unparalleled value to our customers.

The Account Manager position sells services and products using technical, organizational and customer knowledge to influence customers and assist them in applying the products/services to their needs, resulting in revenue generation. In addition, the position provides input and participates in the marketing, marketing planning and technical development of products and services. You are the primary point of contact for customer requests, orders, concerns, suggestions, and complaints.

Essential Responsibilities:

  • Provide direct sales of Groeneveld products to end user customers and authorized installing OEM dealers
  • Manage and directs all aspects of the customers' sales process, activities and account management within assigned territory.
  • Travels the sales territory to call on regular and prospective customers. Regular travel to customer locations for application review of both new and existing projects.
  • Drives sales growth in region effectively by managing the customer sales cycle process.
  • Responsible for selling all GVLS product lines, as well as introducing other MPT products and services.
  • Responsible for achieving monthly, quarterly and annual sales targets as set by the executive leadership.
  • Collect customer data, feedback and needs to communicate to leadership for future product development and introduction
  • Stays connected to the market and competitors; monitoring others' activities and ensures protection of GVLS intellectual property.
  • Sources new opportunities and introduces GVLS product lines.
  • Provides validated forecasting data by customer and product. Coordinates monthly sales forecasting between customers and internal sales and procurement departments.
  • Complete Customer Sales or Parts Order Form and Customer Requirement Sheet for each order.
  • Works with Accounting to establish and resolve customer credit issues.
  • Negotiates contracts, supplier agreements, communicates pricing increases and business partnerships for the company.
  • Responsible for monthly reporting, monthly CRM updates, monthly forecasting and monthly expense report management.
  • Responsible for consistent customer visits, trade show attendance and regular headquarter visits.
  • Works with the Engineering and Technical departments to resolve customer problems and design demands.
  • Primary point of contact for all aspects of customer relations including, product presentations, application review, product interfacing issues/questions, quotation presentation, post application follow up and any additional communication.
  • Creates personal sales quotas in line with achieving company objectives
  • Communicates rolling forecasting to ensure product availability and target achievement.
  • Trains and works directly with other Account Managers to collectively drive sales growth and market share.
  • Review and update CRM and National Sales Manager on open leads/opportunities on an ongoing basis.
  • Responsible for all sales plannin

Technical and Functional Skills:

  • Covet full territorial customer base to retain current customer base and obtain new customers to further enhance the GVLS market share
  • Effective and consistent customer contact to develop resilient customer relations, and identify new opportunities for revenue
  • Attend sales meetings and conferences.
  • Use the educational aids provided from sales meetings and in sales manuals.
  • Pass on experiences of sales situations to other GVLS associates.
  • Follow GVLS sales order process
  • Attend trade shows and industry events
  • Work with a high level of integrity and ethical fortitude  
  • Performs CRM updates on all prospect and active accounts 
  • Self-motivated, and ambitious personality
  • Proficient use of Microsoft Suite

Basic Qualifications:

Bachelors degree reqiured or 20 plus years experiece required.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Account Manager - Charlotte, NC - The Timken Company


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