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Customer Service 1 - Full Time

Pilot Freight Services - Tracy, CA


Posted on 10/10/21 (Ref: CAuUkIAB2j)

Customer Service 1 - Tracy, CA - Pilot Freight Services

Pilot Last Mile is seeking a full time Customer Service Representative to work for our Tracy Station, located in Tracy, CA. The hours for this position may vary. Must be available to work nights and weekends.

Responsibilities:
  • Assist the management team with opening and closing functions. This requires:
    • Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report
    • Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client
    • Validating that the pre-call functions are completed and procedures followed.
  • Auditing the billing process and validating that all paperwork is processed and filed as directed
    • Answer the main telephone line. This requires:
    • Using a clear and understandable speaking voice
    • Routing calls to the appropriate individuals using iPhone or Google text/voice
    • Providing customers with updates on the status of their delivery with information from the computer system
    • Completing pre-calls to customers notifying them of their delivery window
  • Arranging in-home delivery for customers. This requires:
    • Receiving information from the customer
    • Getting directions to the customer's home
    • Inputting information into the computer
    • Explaining the scheduling policy to the customer
  • Completes other responsibilities as assigned by a member of the management staff
  • Attendance and Punctuality are essential functions of the job

Qualifications:
  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment

Customer Service 1 - Tracy, CA - Pilot Freight Services


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