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Manager - LM - Full Time

Pilot Freight Services - Des Moines, IA

Posted on 10/12/21 (Ref: IAe2geocwZ)

Manager - LM - Des Moines, IA - Pilot Freight Services

Pilot Last Mile is seeking a full time Manager to work for our Des Moines Station located in Des Moines, IA. This position works varying hours. Must be available to work nights and weekends.

  • Responsible for coordinating flow of communication between Independent Contractors/Delivery Teams/Flatbed Drivers, Call Center Team and Store Management Teams.
  • Provides on-site store presence on bi-weekly basis to ensure Independent Contractors/Delivery Teams/Flatbed Drivers are following procedures as detailed by client SOW.
  • Oversees recruiting, processing, and performance of Independent Contractors.
  • Develops and maintains relationships with vendors.
  • Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
  • Interfaces with end customers to ensure effective in-home delivery for customers.
  • Maintains monthly operating reports that include statistics and customer service scores.
  • Attendance and Punctuality are essential functions of the job.

  • Logistics and/or home furnishings industry background strongly preferred.
  • Flexible work schedule
  • Must be Self-Motivated to work with little supervision
  • Excellent Attendance record
  • Positive Attitude and ability to work with others
  • Good Communication Skills
  • Excellent Customer Service Skills

Manager - LM - Des Moines, IA - Pilot Freight Services

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