Pilot Last Mile is seeking a full time Manager to work for our Des Moines Station located in Des Moines, IA. This position works varying hours. Must be available to work nights and weekends.
- Responsible for coordinating flow of communication between Independent Contractors/Delivery Teams/Flatbed Drivers, Call Center Team and Store Management Teams.
- Provides on-site store presence on bi-weekly basis to ensure Independent Contractors/Delivery Teams/Flatbed Drivers are following procedures as detailed by client SOW.
- Oversees recruiting, processing, and performance of Independent Contractors.
- Develops and maintains relationships with vendors.
- Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
- Interfaces with end customers to ensure effective in-home delivery for customers.
- Maintains monthly operating reports that include statistics and customer service scores.
- Attendance and Punctuality are essential functions of the job.
- Logistics and/or home furnishings industry background strongly preferred.
- Flexible work schedule
- Must be Self-Motivated to work with little supervision
- Excellent Attendance record
- Positive Attitude and ability to work with others
- Good Communication Skills
- Excellent Customer Service Skills