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Customer Service 1 - Full Time

Pilot Freight Services - Streetsboro, OH


Posted on 10/13/21 (Ref: OH698fwNuR)

Customer Service 1 - Streetsboro, OH - Pilot Freight Services

Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Cleveland Station, located in Streetsboro, OH location. The hours for this position will vary. Must be available to work weekends.

Responsibilities:
  • Assist the management team with opening and closing functions. This requires:
    • Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report
    • Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client
    • Validating that the pre-call functions are completed and procedures followed.
  • Auditing the billing process and validating that all paperwork is processed and filed as directed
    • Answer the main telephone line. This requires:
    • Using a clear and understandable speaking voice
    • Routing calls to the appropriate individuals using iPhone or Google text/voice
    • Providing customers with updates on the status of their delivery with information from the computer system
    • Completing pre-calls to customers notifying them of their delivery window
  • Arranging in-home delivery for customers. This requires:
    • Receiving information from the customer
    • Getting directions to the customer's home
    • Inputting information into the computer
    • Explaining the scheduling policy to the customer
  • Completes other responsibilities as assigned by a member of the management staff
  • Attendance and Punctuality are essential functions of the job

Qualifications:
  • Must have some Customer Service background
  • Must be detail-oriented
  • Must have excellent computer and communication skills
  • Must have the ability to multi-task in a high-paced environment

Customer Service 1 - Streetsboro, OH - Pilot Freight Services


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