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Global Operations Agent - Full Time

Pilot Freight Services - Windsor, CT

Posted on 11/23/21 (Ref: CTi1kXgm09)

Global Operations Agent - Windsor, CT - Pilot Freight Services

Pilot Freight Services is seeking a full time Global Operations Agent for our Windsor, CT location.

Job Summary

This position is responsible for working with customers and overseas agents in order to facilitate rates, quotes, and an overall excellent experience for all parties involved. Coordinate the routing of import and export booking with airline and ocean carriers

Essential Functions
  • Timely preparation of rates and quotes for customers and overseas agents
  • Support the development of existing and new customers by working closely with your District Manager and the entire sales organization
  • Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
  • Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
  • Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
  • Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
  • Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators

  • Deep understanding of excel
  • Capable of carrying out a given task with all details necessary to get the task done well
  • Works well as a member of a group
  • Excellent customer service skills
  • Ability to Multitask
  • Must be able to read/speak/write English

  • High School Diploma or equivalent

  • 1+ years experience required



Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


Analyzing Problems Advanced

Global Operations Agent - Windsor, CT - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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