New search | Similar jobs | All Pilot Freight Services Jobs

Operations Agent 2 - Full Time

Pilot Freight Services - Cheektowaga, NY

Posted on 11/25/21 (Ref: NYOo8cSYWF)

Operations Agent 2 - Cheektowaga, NY - Pilot Freight Services

Pilot Freight Services is seeking a full time Operations Agent for our Cheektowaga, NY location


The Operations Agent 2 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's.

  • Tracking and tracing outbound shipments
  • Inspecting outbound freight
  • Contracting new carriers as needed and assigning carriers and providing load tenders
  • Communicating freight status and any problems to other stations and customers, and updating the system
  • Provide customer service
  • Able to work overtime and weekend on call rotations.
  • Data entry of shipments into transportation management system
  • Quoting, costing and invoicing of international shipments, air, ocean and ground
  • Domestic air and ground routing (including Canada)
  • Contract new carriers
  • Negotiate Freight Rates
  • Develop collaborative carrier relationships
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

  • Must have 2+ years experience
  • Must have superior organizational and time management skills
  • Able to work overtime and weekend on call rotations.
  • Must be approachable and motivated
  • Knowledge of systems utilized as it relates to logistics
  • Proficient knowledge of Microsoft Office
  • Ability to thrive in a high-pressure environment
  • Detail oriented and analytical
  • Understands TSA regulations
  • Strong problem solving abilities



Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity


Self-Starter: Inspired to perform without outside help


Working Independently Intermediate
Being Thorough Intermediate
Ability to Work Under Pressure Intermediate

Operations Agent 2 - Cheektowaga, NY - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

Apply Now

Please mention your saw this job on
share this job: