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Manger - Global Supply Chain - Full Time

Pilot Freight Services - Chicago, IL

Posted on 05/12/22 (Ref: ILWySuslG5)

Manger - Global Supply Chain - Chicago, IL - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!


  • Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
  • Analyze customers' needs and offer personalized solutions
  • Design solutions and help our customers solve their supply chain challenges
  • Collaborate with account leadership to develop pricing strategies
  • Identify issues and consulting with the customer to determine best course of action and implement solutions
  • Manage customer expectations through the creation and utilization of metrics
  • Primary point of liaison with customer on all business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
  • Maintain overview of the account status at all times and report as required using agreed tools.
  • Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth
  • Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements
  • Participate in Business Reviews with the customer and regional and country operations and staff leaders
  • Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements
  • Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services.
  • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, and IT.
  • Other duties and projects as assigned.

  • Excellent written and verbal communication skills
  • Extraordinary attention to detail and teamwork skills
  • Excellent problem-solving and time management skills

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Manger - Global Supply Chain - Chicago, IL - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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