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Supervisor - Customer Service 1 - Full Time

Pilot Freight Services - Seattle, WA


Posted on 05/12/22 (Ref: WAMBgGymMi)

Supervisor - Customer Service 1 - Seattle, WA - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Strategizing and monitoring daily activities of customer service operation
  • Training staff in areas of customer service and company policies
  • Understand, develop, implement, and train others in company processes to include but not limited to quoting, implementation of accounts, and System management
  • Coordinate customer inquiries, complaints and other requests with the Sales and Operations teams to facilitate accurate and timely responses
  • Manage a team of customer service agents and key account supervisors
  • Investigating and solving customer service complaints
  • Maintaining documentation pertaining to customer service department activities
  • Other duties as requested

SKILLS/COMPETENCIES:
  • Capability to build strong partnerships and to work collaboratively to achieve goals
  • Demonstrated interpersonal, written and verbal communication skills
  • Established time management and organization skills
  • Proficiency in MS Office
  • Ability to maintain a high level of enthusiasm and a positive attitude
  • Detailed oriented and analytical
  • Ability to be outcome oriented focused with strong performance culture
  • Proficient in managing multiple tasks as the same time
  • High standards and clear accountability


If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Supervisor - Customer Service 1 - Seattle, WA - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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