Supervisor - Customer Service 1 - Full Time

• Strategizing and monitoring daily activities of customer service operation
• Training staff in areas of customer service and company policies
• Understand, develop, implement, and train others in company processes to include but not limited to quoting, implementation of accounts, and System management
• Coordinate customer inquiries, complaints and other requests with the Sales and Operations teams to facilitate accurate and timely responses
• Manage a team of customer service agents and key account supervisors
• Investigating and solving customer service complaints
• Maintaining documentation pertaining to customer service department activities
• Other duties as requested

• Capability to build strong partnerships and to work collaboratively to achieve goals
• Demonstrated interpersonal, written and verbal communication skills
• Established time management and organization skills
• Proficiency in MS Office
• Ability to maintain a high level of enthusiasm and a positive attitude
• Detailed oriented and analytical
• Ability to be outcome oriented focused with strong performance culture
• Proficient in managing multiple tasks as the same time
• High standards and clear accountability

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

• 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
• 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine