Supervisor - Operations 1 - Full Time

• Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
• Reconciliation and recap of shipment charges.
• Provide rate quotes on shipments
• Track & trace shipments progress and resolve any problems
• Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
• Prioritize time-sensitive cargo, paying close attention to instructions set forth by customers and other stations;
• Develop and maintain excellent customer service to internal and external customers;
• Communicate information in a prompt and professional manner;
• Update the system with status of all daily shipments;
• Assist in all operational business facets when needed, i.e. warehouse functions, locate freight on dock, document condition of freight;
• Other duties assigned

• Must have a keen eye for details;
• Excellent phone and organizational skills are a MUST;
• Fluently read, write and speak English - bilingual is not required but definitely a plus;
• Read, comprehend and complete basic checklists, forms, or other related documents;
• Ability to analyze complex problems and develop alternative solutions;
• Must be punctual, self-motivated and have a positive attitude and strong aptitude;
• Ability to multi-task is a MUST.

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

• 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
• 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine