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Customer Service 1 - Full Time

Pilot Freight Services - Nashville, TN


Posted on 05/12/22 (Ref: TNgl6fALm8)

Customer Service 1 - Nashville, TN - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

• Answer incoming calls and provide excellent customer service to all callers

• Monitor and respond to customer inquiries received through email

• Make outgoing calls to follow-up on shipment status, resolve issues and update customers

• Track, trace, enter and update shipments

• Assist and support Pilot stations and cartage agents

• Master outside customer applications

• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention

• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and on-line tools

• Ability to multitask

• Excellent organizational skills with emphasis on detail

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Customer Service 1 - Nashville, TN - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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