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Customer Service -operations - Full Time

Pilot Freight Services - New York, NY


Posted on 01/18/23 (Ref: NYAKgIO5qv)

Customer Service -operations - New York, NY - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Adhere to TSA /KSMS and other government regulatory compliance standards
  • Answering phones and emails professionally and timely
  • Communicating to sales, customer service and other Pilot stations when problems arise.
  • Understanding TSA regulations
  • Preparing documents for air shipments
  • Data entry.and general customer service duties
  • Complete and accurate entry of shipment information
  • Knowing account specific requirements
  • Proper documentation and reporting status of high value shipments
  • Scanning of shipment documents
  • Completion of specific assigned duties/accounts
  • Able to work overtime and weekend on call rotations
  • Negotiate freight rates and book loads with carriers


SKILLS/COMPETENCIES:
  • Multi-tasking while maintaining precise attention to detail
  • Negotiating abilities
  • Excellent verbal and written communication skills
  • Must be able to type 35+ words per minute
  • Must be able to work in demanding, high-volume environment, particularly with email and calls
  • Precise attention to detail
  • Proficient in Microsoft products
  • Must be tech savvy

Additional Job Details :

EDUCATION:
  • High school diploma or equivalent is required


EXPERIENCE :
  • 1+ years minimum experience in freight operations
  • 1+ year experience in transportation customer service
  • 1+ years work experience as an Operations Agent


PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Customer Service -operations - New York, NY - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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