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Dispatcher - Full Time

Pilot Freight Services - New Haven, CT

Posted on 01/19/23 (Ref: CTcaA0Stwv)

Dispatcher - New Haven, CT - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
  • Planning predetermined routes for drivers
  • Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.
  • Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
  • Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery times
  • Logging vendor complaints or concerns
  • Answering phone calls from vendors, customers, and management and helping them as needed.
  • Other duties as requested

  • Strong aptitude for time management
  • Ability to make quick changes in routing
  • Strong interpersonal skills
  • Ability to prioritize and multitask
  • Good understanding of computer software and technologies
  • Able to read, write and speak English
  • Strong time management, active listening, strong oral communication, strong knowledge in logistics, ability to multitask, considerable monitoring ability, strong attention to detail, and ability to prioritize tasks.
  • De-escalating customers
  • Assisting drivers on the road with looking for an address or with issues while in customers home.
  • Keep an eye on the teams assigned to you doing their routes so that you can identify any teams running late or early. Late/early calls are required.
  • Strong in Follow up and communicating with customers.
  • Someone who takes initiatives to learn and works well under pressure/fast paced environment.
  • AMAZING attendance is required.


  • Documentation
  • Data entry
  • Calling/Answering phones
  • Listening and verbal communication
  • High energy level
  • Dependability
  • Multi-tasking
  • Emotional Control
  • Reporting

Additional Job Details :

  • GED or higher

  • 2-3 years of freight dispatching experience is highly valued


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Dispatcher - New Haven, CT - Pilot Freight Services

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine

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