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Import Customer Service Supervisor - Full Time

Yusen Logistics - Queens - Springfield Gardens, NY


Posted on 01/25/23 (Ref: NYK8kNeom6)

Import Customer Service Supervisor - Queens - Springfield Gardens, NY - Yusen Logistics

Salary Range: $50,824-$84,425

Position Summary

The Customer Service Supervisor is responsible for supervising Customer Service activities for a variety of clients and overseas customer service staff on operational issues.

Responsibilities Essential Duties and Responsibilities

  • Provides leadership and direction to team members on specific customer accounts.
  • Communicate effectively with staff, management and other internal/external customers to resolve operational issues effectively.
  • Monitors communication with assigned customers, responds promptly to customer requirements.
  • Supervise customer service staff with regard to prioritizing work, determining schedules, assigning daily tasks, and adjusting work procedures to meet changing demands.
  • Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
  • Ensure effective operation and timely service. Demonstrate and apply knowledge of laws, regulations, governing agencies, procedures, audits, programs and practices.
  • Handle and stage sets for special commodities or important customer on their international and domestic shipments including triangle shipments.
  • Provide quotations for import and export on both Air and Ocean freight at customer's request or overseas agent's request.
  • Function as the key escalation point for support, service issues and answer other general account questions on a timely and accurate basis.
  • Attend and oversee operation process at airports.
  • Review and create SOP to fit customer, sales and operation need.
  • Provide and summarize customer's performance review and leads to sales department as growth targets for accounts under management.
  • Determining staffing needs and provide training.
  • Conduct performance reviews, addressing performance issues and resolve problems.
  • Ensure compliance with policies, procedures, and regulations
  • Review and insure KPI's are kept within required parameters.


Qualifications Education and Experience

  • 3-5 years of experienced on Temperature control, special handling and related equipment for Air and Ocean are required.
  • 4 year college degree is not necessary but preferred only. Related experience is more relevant .
  • 2 - 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies, required; specific experience supervising others is preferred.
Must have direct knowledge of Airport and ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import, exports

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits
Yusen offers a generous Employee Benefits Package including:
  • Medical, Dental, and Vision beginning the 1 st of the month following start date
  • 401k with a company match
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )
Yusen Logistics is a leading global provider of International Freight Forwarding, Contract Logistics, and Supply Chain Solutions. With over 24,000 employees across 45 countries, our extraordinary employees work towards a common goal of providing large and small companies across a variety of industries the logistics support they need to meet the demands of their customers. For more information, please visit our website at www.yusen-logistics.com .

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.


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