Responsibilities:
- Monitor portfolio task list and prioritize based on account status.
- Maintain accurate and up-to-date records of all collection activities.
- Exceptional attention to detail while promoting strong customer relationships and identifying divergent payment trends.
- Account specific research and resolution in accordance with A/R goals and metrics
- Making outbound collection calls in a professional manner
- Troubleshoot and resolve issues contributing to late payments.
- Proactively research any billing discrepancies causing collection issues and follow up on customer claims to a conclusion, working with sales, customer service, and necessary personnel to eliminate customer dissatisfaction and reduce past due dollars attributable to customers.
- Works in a team environment to exceed monthly collection targets, improving cash flow, delinquency, DSO, and minimizing bad debt
- Adhere to strict deadlines and complete sensitive documentation as it relates to Lien and Bond Claims
- Ensure compliance with company policies and industry regulations regarding collections and debt recovery.
- Various duties, as assigned by Corporate Credit Manager and Team Lead.
- 2-year college degree; or equivalent work experience required
- Strong communication skills both verbal and written
- Excellent customer service skills, interfacing via phone and in person
- Ability to handle sensitive customer interactions with professionalism
- Working knowledge of basic accounting principles
- Remain focused and on task in a fast-paced environment
- Possess problem-solving and analytical abilities
- Manage time effectively and adapt quickly to changing priorities
- Proficient with Microsoft Office Suite, proficiency in Excel, and modern ERP's. Billtrust/Prelude preferred.