Customs Brokerage Department Manager

Location: New York, NY

Salary: $70,000 – $110,000, depending on experience

Job Summary:

We are seeking a proactive and experienced Customs Brokerage Manager to lead our import compliance and customs operations. This leadership role requires deep regulatory knowledge, client-facing expertise, and the ability to develop staff and drive departmental performance.

Responsibilities:

• Oversee and maintain all aspects of the Customs Brokerage Department


• Collaborate with Branch Manager and Corporate teams to meet departmental KPIs


• Implement policies and compliance procedures to uphold U.S. Customs regulations


• Conduct internal audits and manage import compliance programs


• Stay updated on CHB/CBP and OGA regulations to ensure full compliance


• Serve as primary liaison with government agencies (e.g., CBP, FDA, USDA)


• Manage customer bond and power of attorney documentation


• Prepare and file post-entry corrections and binding rulings


• Train and develop staff on compliance standards and productivity expectations


• Support business development efforts and assist in sales/client meetings


• Ensure successful client onboarding and develop customized logistics solutions


• Oversee daily functions including Statements, Bonds, Penalties, IOR/Consignee creation, ACH, Arrival Notices, Invoicing, Entries, and Reconciliation

People Management:

• Assign and balance team workload to maintain smooth daily operations


• Coach, mentor, and develop team members to enhance performance


• Lead new hire training and maintain performance standards


• Communicate team goals and hold team accountable to expectations

Qualifications:

• Customs Compliance Specialist (CCS) certification preferred


• Minimum 5 years of experience in logistics, entry writing, or import/export compliance


• Supervisory or management experience required


• Familiarity with HTS classification, international shipping, and compliance documentation


• Strong analytical, time management, and organizational skills


• Experience with automated brokerage and shipping systems


• Excellent written and verbal communication skills


• Bachelor's degree in Business, Supply Chain, Finance, or related field preferred

Benefits:

• Medical, Dental, and Vision coverage with company cost-sharing


• HSA option with company contribution


• No-cost Medical Bridge Program for deductible expenses


• FSA for Medical and Dependent Care


• No-cost Short- and Long-Term Disability, Life & AD&D Insurance


• 401(k) with company match


• Paid Time Off: 4+ weeks by year five


• Employee Assistance Program (EAP)


• Annual $500 Giveback Program donation credit


• Commuter Benefits for NYC employees


• Employee Recognition Programs

Apply now to lead a high-performing Customs team and grow your career with a forward-thinking logistics provider.