Now Hiring: Operations Manager – Charlotte, NC (On-Site)

Location: Charlotte, NC
Type: Full-Time
Visa Sponsorship/Relocation: Not available

We are seeking an experienced Operations Manager to oversee freight forwarding operations at our Charlotte, NC location. This on-site role is ideal for a logistics leader with a strong background in air, ocean, import/export, and domestic freight. You'll be responsible for team performance, service delivery, compliance, and process improvement within a high-volume, fast-paced environment.

Key Responsibilities:

• Lead and manage day-to-day freight forwarding operations (air/ocean/import/export/domestic)
• Ensure regulatory compliance with TSA, FMC, CBP, and other governing bodies
• Monitor KPIs, manage costs, and optimize workflow efficiency
• Collaborate with internal departments, vendors, and clients to resolve issues and improve service levels
• Drive profitability through budget control and margin management

Qualifications:

• Minimum 5 years of experience in freight forwarding, including 2 years in operations leadership
• Comprehensive understanding of international and domestic logistics processes
• Proficiency with systems such as CargoWise, SAP, AS400, or other TMS/WMS platforms
• Strong communication, organizational, and analytical skills
• Authorized to work in the U.S. (no visa sponsorship)

Note: This is a fully on-site role based in Charlotte, NC. Remote or hybrid options are not available.

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