Customer Service Air Export
JOB OVERVIEW: This position books Air Export cargo shipment services using technical, organizational, and customer knowledge to influence customers.
Essential Job Functions:
- Provides front line service to customers by booking air export cargo shipments into an automated reservations and tracking system.
- Handles and resolves customer complaints and special shipping needs.
- Responds to customer questions regarding product or services
- Receives and processes shipment requests for Air export shipments from customers and Sales Department personnel and if needed provides information concerning pricing, rates, and changes in service.
- Coordinates with customers by phone and/or email to ensure the best service possible.
- Refers complaints of product or service difficulties to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure quality customer service.
- May have to occasionally remain beyond core business schedule to assure customer satisfaction.
- Perform other duties, as needed.
Requirements/ Skills/Abilities:
- Must have a solid understanding of computer systems, internet applications and Microsoft Office applications including Word, Excel and Outlook.
- Must be an organized and self-motivated individual with the ability to interface and function effectively in a high-pressure multitasking environment while maintaining a professional demeanor with customers, vendors and team members.
- Must have strong organizational skills.
- Must be able to maintain sensitivity to proprietary matters.
- Predictable and regular attendance is an essential function of this job.
- Air Export knowledge.
Education and/or Experience Requirements:
- High School Diploma or GED equivalent acceptable.
- Must have 1 to 3 years' experience in sales, customer service or an operational coordination role in air export transportation, freight forwarding (air export) or air export cargo transport industry. Airline reservations experience is a plus.