Job description: Location Lombard, IL; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly Role Summary This position is responsible for the successful oversight and execution of cargo being Imported/Exported into North America by our Key Accounts. The analyst will be liaising with other internal stakeholders (sales, marketing, strategic Yield management, EQC, operations, etc) as well as representing ONE in customer meetings, business reviews, and day-to-day transactions. Analysts will be working to optimize and coordinate Cargo movement through proactive reporting, notification, problem resolution, and successful execution of account plans based on contractual agreements as well as ad hoc shipment requests. The incumbent will report to a Supervisor. Additional Responsibilities - Assist with the daily processes that ensure smooth movement of high-value cargo moving in/out of North America. - Troubleshoot and resolve complex challenges involving cargo movement including but not limited to customs, schedule deviations, expedited movement requests, technical challenges, and account requests and inquiries. - This position is responsible for one-stop escalation dispute resolutions. - Handles situations that may require adaptation of response or extensive research according to customer needs. - Requires extensive knowledge of the organization, products, and/or services. - Requires advanced problem-solving - Assess customer needs and suggest/promote alternative services. - Proactive review of scheduled shipments, tracking, tracing, and proactive customer outreach for delays and advisories. - Works closely with the onboarding team to understand Key Account contracts, lanes of business, and any special handling required. - Key Account Metric and performance reporting - Liaise with internal teams for the creation and maintenance of customized account reporting. - Invoice dispute resolution - Creation and delivery of presentations to leadership as well as Key Accounts. - Ability to work flexible hours/shifts Core Required Skills and Competencies - Strong Data handling and Analytical reasoning skills - Strong Presentation and Communication skills - Inland logistics, intermodal, and port operations knowledge. - Proficiency in Microsoft Office (including Excel formulas and macros, as well as Google Suite - High level of both verbal and written communication skills - Strong Critical thinking and decision-making. - Ability to multitask and prioritize - Adapts to change and prioritizes for high-end results - Strong interpersonal skills - Responsive, dependable, and follows through - Team Player Function Specific Skills - Logistics knowledge including but not limited to rail, truck, vessel/ terminal operation, customs, and service contracts. - Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness - Responds to account demands clearly, accurately, and timely in a caring manner - G Suite and Microsoft office experience Required Minimum Years Experience 3+ function-related Required Minimum Education Bachelor's Degree or equivalent experience Seeked profile:About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium. For more information, please visit www.one-line.com