Position Summary:
Bilingual Outbound Call Centre Representative - Used Trucks to answer incoming and make outgoing calls regarding vehicle sales and related administrative work. Major responsibilities include but are not limited to: handling incoming and outgoing sales and customer service calls, coordinating payment and related administrative work.
We are looking for customer focused individuals who are driven to sell! This is a great opportunity for those with prior sales experience/sales training and offers a base salary with commission potential.
Schedule: Monday to Friday 8am to 4:30pm
Location: 7405 East Danbro Cres., Mississauga (Winston Churchill/401)
Major Responsibilities:
-Handle incoming and outgoing sales and customer service calls from our 800#
-Sell: Penske units, Financing opportunities, and Warranty
-Collect and process payment for sales and related administrative work
-Coordinate work with departments including Titles, Tax, and Asset Management
-Professional communication skills to interact with District Managers, Area Remarketing Managers, field locations, and district offices
-Various duties as assigned to support the efficient operation of the call center
-Other projects and tasks as assigned by supervisor
-Bilingual (English/French) written and verbal
-2 years of proven successful sales experience required
-2 years prior call center, telemarketing or customer service experience via phone required
-High school diploma or equivalent required
-Associates or Bachelors Degree preferred
-Flexibility required to work any schedule, possibility to work weekends preferred
-Professional telephone presence required
-Excellent written and oral communication skills and interpersonal skills required
-Ability to work in a fast-paced environment and remain accurate required
-Proficiency with computers including Microsoft Word, Excel, Outlook, AS400
-Rental Net, Service Net, and Fleet Net experience preferred
-Willingness to work in a call center environment required
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is committed to the principle of equity in employment - As part of this commitment, Penske endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Sarah Karan Recruiter - Eastern Canada at (905) 819-8001 or sarah.karan@penske.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.