The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings). May also be cross trained to assist in international operations (import/export operations, quoting, tracking/tracing, shipment creation, bookings).
REQUIREMENTS:
• Contracting new carriers
• Negotiating Freight Rates
• Develop collaborative carrier relationships
• Develop collaborative carrier relationships and work with Account Managers to ensure quality service
• Assigning carriers and providing load tenders
• Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers
• Other duties as assigned
QUALIFICATIONS:
• At least 6 months Customer service experience, preferably in the transportation industry
• Must have experience managing high call and email volume
• Excellent verbal and written communication skills
• Detail-oriented with the ability to analyze information skillfully
