JOB SUMMARY:
The Customer Service 1 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.
Responsibilities:
- Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
- Provide rate quotes on shipments
- Track & trace shipments progress and resolve any problems
- Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
- Update customer sheets
Qualifications:
- Must have some Customer Service background
- Must be detail-oriented
- Must have excellent computer and communication skills
- Must have the ability to multi-task in a high-paced environment
Qualifications
Behaviors
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Self-Starter: Inspired to perform without outside help
Skills
COMP- Interpersonal Skills Novice
Dealing with Complaints Novice
Ability to Work Under Pressure Novice
