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Customer Service 2 - Full Time

Pilot Freight Services - Indianapolis, IN


Posted on 05/16/21 (Ref: INW6uEA6SJ)

Customer Service 2 - Indianapolis, IN - Pilot Freight Services

Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.

JOB SUMMARY:

The Customer Service 2 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Experience:

This position 1-2 years performing telephone based customer service with above average problem solving; Experience within a service environment a plus (retail, food service, call center).

Required Qualifications:
  • Intermediate level of Microsoft Office Suite.
  • Experience in and proven success in negotiating for win-win results.
  • Demonstrated ability to handle multiple tasks and duties.
  • Excellent communication and organization skills.
  • Demonstrated professionalism.
  • Demonstrated ability to “think outside of the box” and problem solve.
  • On call weekend rotation

Creative thinker - interest in finding better ways to operate; utilizes imagination and “out of the box” approach to finding solutions and put them into action.

Qualifications

Behaviors

Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills

Proficiency in written & verbal communication Intermediate
EXCEL INTERMEDIATE Intermediate

Customer Service 2 - Indianapolis, IN - Pilot Freight Services


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