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Customer Service 1 - Full Time

Pilot Freight Services - Curtis Bay, MD


Posted on 11/30/21 (Ref: MD8NIUk5wg)

Customer Service 1 - Curtis Bay, MD - Pilot Freight Services

Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Baltimore Station, located in Curtis Bay, MD. The hours for this position will vary. Must be available to work weekends.

Responsibilities:
  • Assist the management team with opening and closing functions.
  • Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report
  • Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client
  • Validating that the pre-call functions are completed and procedures followed.
  • Auditing the billing process and validating that all paperwork is processed and filed as directed
    • Answer the main telephone line.
    • Using a clear and understandable speaking voice
    • Routing calls to the appropriate individuals using iPhone or Google text/voice
    • Providing customers with updates on the status of their delivery with information from the computer system
    • Completing pre-calls to customers notifying them of their delivery window
    • Arranging in-home delivery for customers.
    • Receiving information from the customer
    • Getting directions to the customer's home
    • Inputting information into the computer
    • Explaining the scheduling policy to the customer
    • Completes other responsibilities as assigned by a member of the management staff
    • Attendance and Punctuality are essential functions of the job
    • Must be fully vaccinated against COVID-19.

    Qualifications:
    • Must have some Customer Service background, preferably in Furniture Delivery Operations
    • Must be detail-oriented
    • Must have excellent computer and communication skills
    • Must have the ability to multi-task in a high-paced environment

    Customer Service 1 - Curtis Bay, MD - Pilot Freight Services



    Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

    Our definition of fully vaccinated for purposes of new hire is as follows:

    In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

    • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
    • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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