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Customer service - Client Services Rep.
Importer- distribution company in Gardena is looking for a customer service representative.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries
and maintain high customer satisfaction.
Ideal candidates have customer service, or account Mgt. experience **
- Location: Gardena, CA
Pay: $18-20/hr. dep. (Benefits and bonus)
Job Type: Direct Hire
Schedule: HYBRID (3 days in-office, 2 days' work from home)
Company: Import / Distributor
KEY DUTIES / RESPONSIBILITIES:
- Manage inbound calls in a courteous and efficient manner
- Receives orders by telephone/email and accurately enter them into the NetSuite system.
- Follow-up on customer requests received via phone call and or email.
- Provide support as needed to Client Service
- Build sustainable relationships with clients
- Fluency with the E-Commerce website and a strong knowledge of all brands.
- Create and maintain customer login, in the E-Commerce website, with impeccable accuracy.
- Communicate with all departments regarding timely order release, pricing and shipping requirements and any other special needs.
- Identifies customers' needs and provides solutions and/or alternatives in a timely manner
JOB REQUIREMENTS
- Min. 1 year of experience in a role involving extensive client contact required
- High school degree
- Strong phone contact and presentation skills
- Excellent communication skills, both written and verbal.
- Computer skills, including frequent prior use of MS Outlook, Excel and Word
- Bilingual Spanish a plus!
Forward resume online below
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Call (855) 293-6349 to speak to someone today
or
Apply Online Below!