Service Center
Job Title:
Specialist, International Logistics- Refrigerated Cargo
Role Summary:
This position is responsible for the successful execution of the Boise Customer Service, Refrigerated Cargo process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for scheduling and booking cargo, tracking and tracing, and problem resolution. The incumbent will report directly to the Supervisor, Refrigerated Cargo, and Customer Service.
Additional Responsibilities:
- This position resolves operational issues for refrigerated, hazardous, and out-of-gauge cargo bookings.
- Responsibilities include scheduling and booking cargo.
- Ability to handle a high volume of daily incoming calls and emails
- Has frequent contact with several other departments within the organization to resolve customer concerns and/or questions.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures
- Handles situations that may require adaptation of response or extensive research according to customer needs.
- Requires extensive knowledge of the organization, products, and/or services.
- Requires advanced problem solving
- Assess customer needs and suggest/promote alternative services
- Ability to work flexible hours/shifts
Core Required Skills and Competencies:
- High level of both verbal and written communication skills
- Sound decision-making and problem-solving skills
- Adapts to change and prioritizes for high-end results
- Strong interpersonal skills
- Responsive, dependable and follows through
- Team Player
Function Specific Required Skills and Competencies:
- Good knowledge of rail, vessel and terminal operation
- Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
- Responds to customers clearly, accurately, and timely in a caring manner
- Strong, accurate, data entry skills
Required Minimum Years' Experience:
2+ function-related
Required Minimum Education:
Bachelor's Degree Preferred
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates that are persistent in their own professional development.
About Ocean Network Express (ONE)
Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.59 million TEU. Operating more than 220 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
For more information, please visit www.one-line.com
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