Position Summary:
Primary responsibilities are carrier compliance, training, onboarding, and management. Responsible to understand customers' transportation requirements and deliver training to our external carriers in order to meet those requirements. Provide continuous improvement by ensuring high service levels through analytics, performance measurements and training. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
Major Responsibilities:
- Manage and lead carrier training programs with new and existing carriers with the overall goal of improving timely and accurate communication of load status from the carrier base
- Onboard / initiate new carriers. Ensure they have received appropriate training and understand expectations
- Deliver training via online, classroom and webinars
- Assist in content development and creation of training materials
- Use transport data and analytics to identify root causes to carrier failures
- Facilitate communications between carriers and Penske's IT and EDI teams where technology issues are identified as root causes to communication failures
- Understand customer requirements and manage carriers performance through a rating system
- Monitor carriers' performance and successfully "coach" deficient carriers back to expected performance
- Work closely with Penske operations, customers and carriers
- Assist Operations with capacity and performance as require
- Other projects as assigned by the supervisor
Qualifications:
- 1-3 years of transportation industry experience is preferred
- High School diploma or equivalent required, Bachelor's Degree in Logistics, Transportation or related field preferred
- Prior experience in training is preferred
- Comfort presenting to audience online, or in-person
- Strong presentation skills
- Ability to analyze, monitor and report on performance data
- Ability to work under pressure and meet deadlines
- Ability to complete multiple, complex, tasks and assignments
- Outstanding oral and written communications skills are required
- Strong focus on people and ability to influence without authority
- Ability to conduct difficult conversation with carriers
- Proficient in the use of Microsoft Outlook, Word, Excel, Access, PowerPoint and Oracle Business Intelligence
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Family: General Administration
Address: 100 Kachel Boulevard
Primary Location: US-PA-Reading
Employer: Penske Logistics LLC
Req ID: 2326883