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Operations Agent 1 - Full Time

Pilot Freight Services - Oak Creek, WI

Posted on 10/14/20 (Ref: WIEkEHYdiQ)

Operations Agent 1 - Oak Creek, WI - Pilot Freight Services


The Operations Agent is responsible for all domestic operations (tracking/tracing, quotes, shipment creation, bookings, dispatching).


- Negotiating freight rates

- Develop collaborative carrier relationships and work with Account Managers to ensure quality service

- Assigning carriers and providing load tenders

- Scheduling drivers to make freight deliveries and pickups

- Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests

- Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.

- Answering phone calls from vendors, customers, and management and helping as needed

- Ability to troubleshoot and find solutions quickly.

- Other duties as requested.


- Strong aptitude for time management.

- Ability to make quick changes in routing.

- Strong interpersonal skills.

- Ability to prioritize and multitask.

- Deep understanding of computer software and technologies.

- Must have experience managing high call and email volume.

- Excellent written and verbal communication skills.



High School or better.

Operations Agent 1 - Oak Creek, WI - Pilot Freight Services

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