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Gateway Manager - Full Time

Pilot Freight Services - Chicago, IL


Posted on 05/12/22 (Ref: ILeRgGePUu)

Gateway Manager - Chicago, IL - Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:
  • Oversee and assist as needed with the coordination of air export/import shipments by providing rates, booking (via e-mail, airline web based bookings and telephone), and tracking
  • Work closely with team members to meet or exceed all customer service requirements
  • Develop and maintain positive internal customer (station and international partner) relationships
  • Communicate effectively with stations, overseas partners, airlines and team members
  • Accurate understanding of data and system entry
  • Resolve customer service and vendor issues
  • Involvement in and oversight of all aspects of air gateway operations
  • Ensuring adherence to all regulations, policies and procedures as required. This includes all safety regulations and requirements as well as federal, state, and local laws and ordinances
  • Developing a business plan for the gateway's territory in conjunction with management
  • Assisting with the hiring, training, and conducting regular performance reviews as needed for all air gateway employees
  • Provides orientation and on-the-job training for subordinates and ensures authority and responsibility for each position are defined and understood
  • Maintains appropriate communication within and is responsible for timely and regular field communications
  • Assumes other activities and responsibilities as directed by the International Operations Director
  • Other duties as assigned

SKILLS/COMPETENCIES
  • Position requires a multi-tasking individual with strong organization, leadership and management skills
  • Ability to work flexible hours
  • Must have strong written and verbal communication skills and strong computer skills
  • Good working understanding of TSA and IATA regulations and requirements a plus


If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Gateway Manager - Chicago, IL - Pilot Freight Services



Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations.

Our definition of fully vaccinated for purposes of new hire is as follows:

In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

  • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
  • 2 weeks after a single-dose vaccine, such as Johnson & Johnsonís Janssen vaccine


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