Posted October 24, 2023

Showcasing Soft Skills in a Logistics Job Interview

Showcasing Soft Skills in a Logistics Job Interview
By Gigi Tino

Logistics is a dynamic and often challenging industry; changes can happen at any time in a 24/7 field that keeps logistics workers on their toes! Logistics companies are always on the lookout for candidates with the right skills to tackle the demanding nature of the job environment. Soft skills are highly valued during job interviews, as they provide insight into how well you can work with others, handle challenges, and contribute positively to the workplace environment. Soft skills are not specific to any particular job or industry; rather, they are universally valued in almost all professional environments. However, it is important to tie in your general soft skills to how they can be applied to the specific logistics job in an interview. An important technique for highlighting your soft skills in an interview is to show and not just simply tell; this will make you a memorable applicant to hiring managers!

Job soft skills, also known as interpersonal or people skills, are personal attributes and qualities that enable individuals to work well with others, communicate effectively, and navigate various workplace situations. While technological skills are growing in demand alongside the rapid technological advancement in the logistics industry, many industry experts emphasize that people skills are still a crucial complement to job-specific skills for workers to have.

Social soft skills such as communication, teamwork, and problem-solving are critical for the people-centric nature of the logistics industry. Although your resume will include an overview of your soft skills for hiring managers, your interview is a pivotal opportunity to bring them to life. All interviews will have various behavioral interview questions where candidates are asked to provide specific examples from their past experiences to demonstrate their skills and abilities. The STAR method is a structured technique used to answer behavioral interview questions and a great approach for highlighting your soft skills. Here’s a simple breakdown of the steps in the STAR method:

  1. Situation (S): Describe the specific situation or context you were in. Do not just go over your responsibilities; explain your role as well as how it fits in the situation. Provide enough detail so the interviewer understands the background.
  2. Task (T): Explain the task or challenge you needed to address in that situation. Be specific about what was required of you. What are the goals or expected results?
  3. Action (A): Describe the actions you took to address the task. Explain step-by-step what you did, focusing on your contributions and skills. Try using “I” language instead of “we” to highlight your specific actions.
  4. Result (R): Discuss the positive results or outcomes of your actions. Explain what happened because of your efforts and what you accomplished. You can also explain what you have learned from this experience, such as a new soft skill or something you would do differently in the future.

The key is to provide specific examples that clearly demonstrate your soft skills in action as well as actively exhibit these skills in the present when speaking with the interviewer. Analyze the job description and identify which soft skills the employer is seeking. These are the most important skills to demonstrate, so prepare stories from your past experiences that highlight them. Remember to be concise and focus on the specific role you played in achieving the positive outcome. Check out these examples of exhibiting common soft skills to stand out as a candidate!

Active Listening:

Importance: Active listening involves verbal and nonverbal cues that show that you are actively engaged in the conversation. This develops trust in relationships and increases comprehension.
Demonstration: You can show active listening skills throughout your interview! Some nonverbal actions that indicate active listening to the interviewer include eye contact, nodding in agreement, and responding thoughtfully to the interviewer's questions. Active listening skills can also be demonstrated in past experiences, such as in an instance where you improved customer satisfaction through understanding their needs.

Effective Communication:

Importance: Clear communication is vital in any job role to convey ideas, instructions, and feedback accurately.
Demonstration: Demonstrating strong communication skills during the interview showcases your ability to articulate your thoughts clearly, which is essential in any workplace setting. Find a story where you effectively communicated with a coworker or client to improve the relationship. Clearly articulate your thoughts, avoid jargon, and adapt your communication style based on the interviewer's tone and pace. Remember to be concise!

Collaboration and Teamwork:

Importance: Most logistics jobs require working with others, and the ability to collaborate leads to better problem-solving and innovation.
Demonstration: Sharing specific examples of successful collaboration highlights your capacity to work harmoniously in a team, fostering a positive and productive work environment. In these stories, use "we" statements to show your enthusiasm for teamwork.

Adaptability and Flexibility:

Importance: The logistics landscape is constantly changing, and industry professionals need to adapt to new technologies, processes, and challenges in order to be successful.
Demonstration: Demonstrate your adaptability by discussing situations where you successfully adjusted to change shows your ability to thrive in dynamic environments. These can be instances where you had to learn a new skill, adapt to a new team, or adjust to a change in company policies. Share the results and what you learned from the experience to highlight your ability to grow.

Time Management:

Importance: Effective time management ensures productivity, prevents burnout, and helps in meeting deadlines in this fast-paced industry.
Demonstration: A simple and crucial way to exhibit skills in time management is by first being on-time to your interview! Talk about a project where you effectively managed your time, prioritized tasks, and completed the project ahead of schedule. Mention any techniques or tools you used for time management.


Importance: Problem-solving skills are vital for analyzing issues, generating solutions, and making decisions. This is a crucial skill for logistics workers since the industry is constantly facing new challenges or unexpected complications.
Demonstration: Describe a challenge you faced, the actions you took to address it, and the positive outcome. Emphasize your critical thinking, analytical skills, and creativity in finding solutions.

Soft skills are the foundation of successful professional relationships and are often the differentiating factor between equally qualified candidates. Demonstrating these skills in a job interview not only helps you secure the job, but also sets you up for success in the logistics industry. Utilize the STAR method in your demonstrations of your soft skills whenever you can. Most importantly, be confident, genuine, and enthusiastic, and let your experiences speak for themselves!